Description

Wesley Apartment Homes has established an in-house Accounts Receivable operation to provide a dignified and effective means of collecting and recovering delinquent rent and charges from past residents. We are looking to grow our team with an experienced Accounts Services Representative/Collector who desires to work in the 1st party environment. There is a steady pipeline of fresh accounts for our team members, with strong support from the apartment company to help maximize results.
If you are a well-organized, highly capable team player with ethics, poise, and determination, this is a great opportunity to use your knowledge and skill to achieve your potential. Important qualifications for our team members are:

Key Responsibilities
• Responsible for assigned account portfolio, working closely with former residents and in-house property managers to resolve open balances in a timely and efficient manner.
• Initiate and follow up with a consistent plan of courteous communication, primarily by phone, email, fax and written correspondence.
• Analyze and resolve payment discrepancies.
• Document and maintain up to date credit and collections activities in our software (Simplicity Collect)

Requirements
• Strong written and verbal communication skills; must be extremely tactful in order to effectively handle sensitive credit and collections issues.
• Commitment to problem solving and organized work flow
• Detail oriented and able to explain data.
• Ability to maintain composure under occasionally stressful situations.
• Flexible and adaptable to changing priorities.
• Ability to develop cooperative working relationships and internal and external contacts at all levels.
• Positive attitude with customer service approach.
• Experience working in a fast-paced, team environment.
• Minimum 1 to 3 years of customer service and/or collections/accounts receivable experience
• Commitment to follow appropriate laws, regulations and settlement guidelines including FCRA/FDCPE (certification a plus)
• Experience with Yardi preferred, but not required

Benefits
• Accrued Paid Time Off Immediately upon hire
• Apartment Discount
• 401 (k) Retirement Plan with Employer Match
• Employee Assistance Program (EAP)
• Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D Insurance Policies.
Access to Teladoc Services

Job Type: Full-Time Monday – Friday (weekends are not required)
Pay: $14.00/hour plus monthly bonus potential!

To apply, please submit a current resume by replying to this posting.

1010 Huntcliff Suite 2210