Description

NOW SEEKING:
Guest Experience Agent
Conducting On Site Interviews!!!
Date: February 1st, 2021 – February 5th, 2021
Date: February 8th, 2021 – February 12th, 2021
Time: 9am-2pm
Location: 1750 Founders Parkway Suite 100 Alpharetta, GA 30009
ON THE SPOT OFFERS!
Apply today to reserve your spot!
***The ideal candidate will pride themselves in outstanding customer service. The ideal individual will have a general background in retail, sales, BDC, receptionist or call center experience.***
***Weekends required***
Apply Today!!!

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

Must be able and willing to receive a high amount of inbound calls
Partner with the service department to schedule vehicle service appointments
Greet customers and provide information on shuttle schedule if needed
Contact and communicate with customers to identify automotive service needs
Follow all dealership processes and procedures, high frequency of contact with customers
Thorough documentation of all contacts within the customer management system
Complete internet lead management service work plans on a daily basis
Answer all calls in a prompt, professional and courteous manner
Use scripts to collect all pertinent customer information and document in the system accordingly
Agents must adhere to Asbury phone scripts
Excellent customer service skills and motivation to be successful
High volume incoming and outgoing calls, ranging from 50+ calls per day
Advanced computer & phone skills
Minimum typing 35-40 words per minute at minimum
Experience using customer tracking systems to track calls and appointments preferred
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Appointment setting experience a plus
Able to multi-task in a fast paced environment
Various language proficiency is always a plus
Team player
Must be at least eighteen years of age
Must be able to pass pre-employment screens (background and drug test)

Requirements
In order for you to be your best for our customers, you have to be healthy, financially-secure and continue to develop your skills and expand your knowledge. We are committed to helping you achieve these goals through our competitive benefits and perks program!

Competitive weekly pay
401k plans with company matching for most full-time and part-time team members
Health care – medical, dental and vision insurance plans
ZERO-COST medical premium for base HDHP option for team member only coverage (select roles eligible and job tenure applies: A&B Technicians, Body Shop Technicians, Internal Technician, Body Shop Mechanical Tech’s, Painters, Shop Foreman, Sales Consultants, Service Advisors and Body Shop Estimators.)
Tax-free flexible spending accounts
Life Insurance ($30,000 complimentary), short-term and long-term disability plans
Paid holidays and PTO (up to 28 days depending on length of employment service and position)
Stock Equity Grant program for high performance (select front-line team members eligible!)
Employee discounts on service and cars
Up to 8 weeks paid pregnancy disability leave program
Career Path tool to assist in career development
Scholarship program for employees, their parents, and their dependents
Opportunities to join our community service initiatives
Recognition program with opportunity to earn credit on Amazon.com
Employee referral program with bonus opportunities
Why Asbury? Asbury offers the advantages only a major dealer group can. With more than 25,000 available vehicles in stock to sell, 500+ cars sold and 4,500+ vehicles serviced daily, 8,000 team members and 8 million customers, we are one of the largest Fortune 500 franchised auto retailers in the United States. Asbury operates more than 80 dealerships across the country– which means there are plenty of opportunities for career growth and development. Our competitive pay and benefits, training opportunities, and recognition programs make Asbury an industry leader. To find out more, visit us at: www.asburycareers.com.