Ad Details
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Ad ID: 175021
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Added: July 30, 2020
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Location: United States
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State: Texas
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City: Austin
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Views: 292
Description
Bilingual Customer Service Associate
The HT Group is now hiring Bilingual Customer Service Professionals for a top notch client in the construction supply industry. Gain the chance to join a fast paced, dynamic team and grow your career!
Location: South Austin, 78744
Temp-to-Hire
Monday to Friday: 7:00 AM to 5:00 PM
$14-15 /hour
Responsibilities:
? Be a part of a high-energy, dynamic team focused on delighting our customers
? Handling incoming requests from customers, ensure that issues are resolved both promptly and thoroughly while documenting contacts
? Educate the customer where applicable to prevent the need for future contacts
? Be empowered to use creativity in identifying the best way to provide excellent customer service
? Provide email and phone support in relation to billing, delivery and quality issues
? Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer?s experience.
? Maintain all spreadsheets for accurate recordkeeping
? Work with other teams as needed on projects and customer requests
? Maintain a balance between company policy and customer benefit in decision making.
? Work on special projects as needed or assigned by Operations manager
Requirements:
? Must be Bilingual in English and Spanish
? 2+ years experience in a customer service environment
? Organized, have extreme attention to detail and enjoy problem solving
? Committed to customer satisfaction and have a highly developed sense of integrity
? Able to see through a customer?s frustration to determine and solve the root cause
? An effective communicator (written, listening and verbal)
? 100% reliable and adheres to schedule
? A team player with a strong work ethic
? Positive with the ability to inspire others
? Self-motivated and enthusiastic on a daily basis
? Willing to work a flexible schedule and occasional overtime when needed.
? Interested in growing personally and professionally
Sunset Valley, Texas 78745, EE. UU.
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