Bilingual Customer Service Associate (Austin)

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Ad Details

  • Ad ID: 175021

  • Added: July 30, 2020

  • Location: United States

  • State: Texas

  • City: Austin

  • Views: 292

Description

Bilingual Customer Service Associate

The HT Group is now hiring Bilingual Customer Service Professionals for a top notch client in the construction supply industry. Gain the chance to join a fast paced, dynamic team and grow your career!

Location: South Austin, 78744

Temp-to-Hire

Monday to Friday: 7:00 AM to 5:00 PM

$14-15 /hour

Responsibilities:

? Be a part of a high-energy, dynamic team focused on delighting our customers

? Handling incoming requests from customers, ensure that issues are resolved both promptly and thoroughly while documenting contacts

? Educate the customer where applicable to prevent the need for future contacts

? Be empowered to use creativity in identifying the best way to provide excellent customer service

? Provide email and phone support in relation to billing, delivery and quality issues

? Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer?s experience.

? Maintain all spreadsheets for accurate recordkeeping

? Work with other teams as needed on projects and customer requests

? Maintain a balance between company policy and customer benefit in decision making.

? Work on special projects as needed or assigned by Operations manager

Requirements:

? Must be Bilingual in English and Spanish

? 2+ years experience in a customer service environment

? Organized, have extreme attention to detail and enjoy problem solving

? Committed to customer satisfaction and have a highly developed sense of integrity

? Able to see through a customer?s frustration to determine and solve the root cause

? An effective communicator (written, listening and verbal)

? 100% reliable and adheres to schedule

? A team player with a strong work ethic

? Positive with the ability to inspire others

? Self-motivated and enthusiastic on a daily basis

? Willing to work a flexible schedule and occasional overtime when needed.

? Interested in growing personally and professionally

Sunset Valley, Texas 78745, EE. UU.

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