Description

POSITION: Customer Account Specialist – Arlington (3 openings)

A better experience means always moving forward

We are inspired by our customers. They are constantly in motion, and never stop looking ahead. Their style is constantly evolving, helping refine the trends of tomorrow. That is why we believe to best serve our customers; we must always be moving forward – never complacent – finding new ways to enhance their success and enjoyment.
Our culture is fueled by passionate employees committed to quickly and completely addressing our customer needs, so that every point of interaction reinforces a great experience. We are driven to continuously push the bounds, creating the best possible bathware experience.

Overview:

As a Customer Account Specialist at Aquatic, you will play a vital role in our organization. Through your exchanges with customers, sales representatives, and internal departments you will pull together the necessary resources to solve customer problems. Your primary goal will be to tackle an array of customer care issues in accordance with company standards, while providing a positive customer experience.

Your success will promote a strong relationship with our overall customer base. Our diverse team is eager to share their extensive industry knowledge, and work in unity to provide customer service excellence.

You will work as part of a team delivering a first class, professional customer service, using a range of communication methods, to ensure that customer enquiries and concerns are resolved at the first point of contact.

Responsibilities:

– Enter orders in our mainframe system
– Assess and resolve inquiries, requests, and concerns, primarily on the telephone, but also by other electronic
access channels
– Ensure that customer inquiries are resolved at first point of contact whenever possible
– Exercise sound judgment and make decisions using established processes and procedures
– Log, process, and track progress of inquiries adhering to outlined Key Performance Indicators, Service Level
Agreements, and quality standards to maximize customer satisfaction.
– Encourage feedback on services provided and recognize the changing needs of our customers. Make
recommendations to the team supervisor for service improvements.
– Participate in the induction and training of new Customer Account Specialist to ensure maintenance of up to
date knowledge.
– Interact with various departments to assure positive customer experiences
– To undertake general administrative duties to ensure the smooth flow of work within the Customer Care
Center

Qualifications:

– High School Diploma or GED
– 3 – 5 years of experience in related position a plus
– Ability to multitask
– Excellent verbal and written communication skills
– Self-starter, demonstrates initiative and commitment to world class service
– Empathetic to others’ views and needs
– Effectively deliver on goals and deadlines for department
– Creative thinking and problem-solving skills
– Excellent organizational and prioritization skills
– Proficient in MS Excel, Word, and Outlook

When replying, please specify the position and location you are applying for.

ABG reserves the right to add, change, revise, or eliminate any of the duties described above at any time and at our sole discretion.

N Cooper St