Description

Job description
Founded in 1988, Home Treasures is an international manufacturer, designer and distributor of bespoke luxury bedding, bath accessories and table linens. Despite the company’s global presence, Home Treasures still cuts, sews and finishes all its luxury Italian textiles in Houston, Texas.

Our team is currently hiring an enthusiastic, meticulous and entrepreneurial Order Entry and Customer Service Associate, who will help us meet and exceed our customers’ needs. We are seeking someone with an undivided focus on the customer, who is able to offer support every step of the way, from being a helpful voice on the phone, to taking and entering orders to helping resolve customer service issues with ease.

Home Treasures operates with a start-up mentality, so we are looking for someone who is resourceful, collaborative and a creative solution seeker.

Key Responsibilities:

· Thorough knowledge of Home Treasures’ merchandise

· Ability to clearly articulate Home Treasures’ capabilities

· Confidently answer any questions that may arise through phone and e-mail interactions with customers in a timely manner

· Accurately and efficiently perform data entry

· Manage key multi-channel accounts

· Process customer orders placed over the phone or via e-mail

· Check and communicate availability of stock and ship dates

· Clarify any questions that may arise during the manufacturing process

Qualifications:

· At least two years in a customer service environment with data entry responsibilities

· High School Diploma required; Bachelor Degree preferred

· Strong attention to detail is an absolute requirement

· Excellent interpersonal communication and customer service skills, both written and verbal

· Highly proficient with Microsoft Office, particularly Excel and Word

· Knowledge of QuickBooks (or similar software) preferred

· Strong organizational, time management and multitasking skills, with ability to balance competing priorities

· Quick learner with desire to proactively seeking solutions to problems

· Bilingual in English and Spanish is a plus

Job Type: Full-time 7:30 am – 3:30 pm Monday-Friday (Some OT required during peak season)

Pay: $15.00 – $18.00 per hour