Customer Service Agent (Freeport, NY)

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Ad Details

  • Ad ID: 172999

  • Added: July 28, 2020

  • Location: United States

  • State: New York

  • City: New York

  • Views: 283

Description

Tanpri Media & Arts is a legal marketing company that is looking for agents to help contact potential clients that are looking for help in filing legal claims. Successful candidates will be able to help our leads connect with the company’s current clientele for legal solutions for their problems, solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Skills

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school Diploma

Job Type: Part-time

Shifts: AM/PM

Experience:

Call center: 2 years (Preferred)
Sales: 1 year (Preferred)
Customer service: 2 Years (Required)

Company’s website:
www.tanprimedia.com

Company’s Facebook page:
Facebook.com/tanprimedia

147 West Merrick Rd

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