LED Technologies, Inc. seeks to enhance our customers everyday life through innovative lifestyle technologies. We are committed to honesty, strong ethics and providing the best available value in our products. LED Technologies is focused on giving back by partnering with organizations leading the effort to stamp out worldwide poverty and other philanthropic efforts.
Looking to start your career as a Customer Care Specialist come join our growing company!
What are we looking for? We are looking individuals to join a culture that works hard, is dedicated, eager to learn & grow as we continue to manufacture the most innoviated Light Therapy devices on the market!
This is a full-time position in our office located in Largo Florida.
As one of the fastest growing Light Therapy companies, the ideal candidate will be poised, polished and professional while assisting with queries about products, orders, direct sales, shipments and providing “white glove” support & service to our customers. The ability to prioritized workflow and thrive in a busy and dynamic work environment is a must.
LED Technologies, Inc. is the premier provider of FDA cleared light therapy devices. Home of the dpl® & reVive Light Therapy®. Founded in August 2004 with a mission to make the most innovative devices under the dpl ®& reVive Light Therapy® brands, providing FDA cleared light therapy devices for Pain recovery, Anti-Aging & Acne treatments. Patented technology designs places us as the leader in LED Beauty and Health & Wellness categories. With continued expansion of our product line & client partnerships, we experience strong growth year after year.
We are looking for a qualified Customer Care Specialist to join our sales team and help us achieve our goals. You will serve as a point of contact for our customers and the “voice” of LED Technologies. Primary point of contact when customers reach-out to company. Assist with queries about products, orders, direct sales and deliveries, provide “white glove” support & service to our customers. This includes registering device purchases, obtaining proof of purchase (POP), following warranty process and procedure, running diagnostics, creating RMA’s and documents required on our FDA cleared devices.
Our ideal candidate is goal-oriented and has deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you. Ultimately, you should be able to contribute to high quality customer service and support to our customers. Genuinely excited to help customers. Patient, empathetic and passionately communicative. Problem-solving should come naturally. Through engagement, helping customers succeed by solving problems, educating and empowering them and get the most out of their purchases. Constantly think about what the customers want, and proactively suggest ways the customers can maximize the impact of their purchase and achieve their goals. Confident at troubleshooting and investigate if you do not have enough information to resolve customer concerns & complaints. Customer feedback is priceless. We’re an organization that prides itself on offering the best customer service and support. Branding ourselves as a company with products that customers want. Employee empowerment and recognition is the core of our culture and how we achieve outstanding customer service.
Join us and be inspired.
CSR DUTIES AND RESPONSIBILITIES:
Managing incoming calls, emails and customer service inquires
Addressing customers specific questions
Identifying and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer through open and interactive communication
Provide accurate, valid and complete information by using the right methods and tools
Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
Contact clients to obtain missing information or answer queries
Keep records of customer interactions updated and recorded through platform used by CSR
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Communicate important feedback from customers internally
Stay up-to-date with new products and features
· High School diploma or higher
· Strong customer service communication skills and active listening
· Hands on experience with CRM software, Outlook 365, Word & Excel
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent organizational and multitasking skills
· Ability to multi-task, prioritize, and manage time effectively
· Ability to learn quickly
· Interest in Customer Service
SCHEDULE and COMPENSATION:
· Monday – Friday
· Hours per week: 40 hours a week
· Salary: $12- $14/hr. based on experience
· Commissions on direct sales & through use of your VIP Code
· Insurance – Medical, Dental & Vision- available after probationary period- Co. pays portion
· 401K plan – employer match up to 3%
· Paid training period
· Start date: Immediately for the right talent
For more information about LED Technologies, Inc., please visit our website: www.revivelighttherapy.com
Interested in applying for this position? APPLY – complete form and submit
Send your resume to LED Technologies, Inc. email to: cbradford at ledtechnologies.com
We look forward to hearing from you!
12821 Starkey Rd Suite 4900 , tampa