Description

Seeking a Full-Time Receptionist/Customer Service Representative
Job Brief
We are seeking a full-time Receptionist to manage incoming phone calls, return messages, check customer order status updates, and check and respond to incoming emails.
As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization and providing customer service both over the phone and through email correspondence. To be successful at this position, you should have a pleasant personality, as it is both a reception and customer service role. You should have excellent communication skills, both written and verbal, as you will be the person primarily responsible for fielding phone calls and emails to the company. Multitasking and organizational skills are essential for this position.
Ultimately, the Customer Service Representative and Receptionist’s duties and responsibilities are to ensure the guests are greeted positively and any and all inquiries are answered in a timely manner.
Responsibilities
• Answer, screen, and forward incoming phone calls
• Check all incoming voicemail messages and respond in a timely manner
• Greet customers and clients who visit the office and direct them as needed
• Check and respond to all incoming email correspondence
• Provide basic and accurate information via phone/email
• Assist with ordering office supplies and materials
• Access customer order information to provide order status updates
• Perform other clerical duties such as filing, photocopying, transcribing, and faxing as needed
Requirements
• Proven work experience as a receptionist and/or customer service representative
• Basic technical knowledge on Windows platform, with Microsoft Office a plus
• Basic technical knowledge with multi-line phone systems
• Solid written and verbal communication skills
• Professional attitude
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Customer service attitude
• Multitasking and time-management skills, with the ability to prioritize tasks
• High school degree or equivalent

7333 Peppermill Pkwy