Customer Service Rep/Dispatcher (Austin)

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Ad Details

  • Ad ID: 109990

  • Added: May 23, 2020

  • Location: United States

  • State: Texas

  • City: Austin

  • Phone: (512) 251 – 7731

  • Views: 37

  • Website:

Description

About Us:

Mojica Plumbing and Drain Cleaning is an Austin, Texas-based plumbing business who services Austin, Round Rock, and surrounding areas. We have been family-owned and operated for over 40 years and we don’t plan on slowing down, which is why we need you! We have a consistent, strong pipeline of business, consisting of bathroom remodels, kitchen remodels, pipe installation and slab leak repair. We believe strong relationships and unparalleled customer service are what make a great foundation and we need a Customer Service Rep/Dispatcherwho shares and delivers those same values.

We are currently in search of a professional and reliable customer service rep/dispatcher to act as our company’s first point of contact for emergency and non-emergency phone calls. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To excel in this position you need to be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills.

Responsibilities:

– Answer emergency and non-emergency calls and document important information
– Maintaining a positive, empathetic and professional attitude toward customers at all times
– Communicating with customers through various channels; acknowledging and resolving customer complaints
– Respond to any issues and follow-up by coordinating with the appropriate departments or field units
– Operate and manage a multi-line telephone system
– Knowing our products inside and out so that you can answer questions
– Process bills and invoices
– Processing orders, forms, applications, and requests, including data entry and customer billing
– Keeping records of customer interactions, transactions, comments and complaints
– Prioritize and organize calls according to urgency
– Maintain and update call logs, call records and other important documentation
– Ability to understand industry and company terminology to communicate with our technicians

Requirements:

– Must be able to provide outstanding customer service
– High school diploma, general education degree or equivalent
– Ability to stay calm when customers are stressed or upset
– A minimum of 2 years’ experience in a similar role
– Excellent communication and interpersonal skills
– Proficient in MS Office with proven experience in data entry
– Must be very dependable and prompt
– Ability to work well under pressure

Please apply at https://www.mojicaplumbing.com/careers/ or reach us by Craigslist email or phone: (512) 251 – 7731.

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