Customer Service Reps Needed for Global Company -No Experience Ok! (Richardson, Tx)

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Ad Details

  • Ad ID: 150700

  • Added: June 30, 2020

  • Location: United States

  • State: Texas

  • City: Dallas

  • Views: 194

Description

Customer Service Reps Wanted! No Experience, No Problem. Lots of positions available!

Click Here to Apply Now!

As a Customer Service Representative, you will have the rewarding opportunity to speak with Medicare-eligible retirees across the country to assist them with open enrollment inquiries, speak with carriers to resolve enrollment issues, and resolve client concerns. You will spend approximately 95% of your day on phone conversations resolving issues that arise within our client base. This is a seasonal role that typically runs until March of each year, although we always ask the top performers to stay on with us for the whole year!

* Paid 3 Weeks Training Course
* 40 Hour Work Week
* Weekends off until 10/01 – No Sunday hours!

Key Responsibilities:

•Use a consultative approach to listen, assess, and resolve the retiree’s needs and questions with carriers, clients, and third-party administrators

•Effectively, and empathetically communicate over the phone

•Use problem-solving skills to identify root causes and issues of inquiries, and provide feedback on resolutions

•Represent the company effectively, while using patience, knowledge, and kindness to deescalate concerned callers

•Work as a team player in a diverse, professional call center environment

•Adhere to all legal regulations

•Advanced typing ability (at least 30 words per minute)

•Experience using Microsoft Office

About the Company:
This company has a unique Service Center environment that provides you with the tools to genuinely care for the people you speak to on the phone. Call times are not limited – you will spend the time necessary to really listen and help our participants.

We are a pay-for-performance culture so your bonuses will reflect your effort and dedication.

Due to our growth, with just one season you will be afforded opportunities to move into other roles like training, supervisors, analysts, and managers. There is no limit to your potential within the Service Center.

250 E Arapaho Rd

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