Description

Immediate Need for 75 Customer Service Reps in San Antonio to start 6/15

Job Description:
•Customer Service/ Account Management – NO SALES!
•We take incoming calls for account maintenance and account inquiries related to debit card holder’s accounts for recipients of federal benefits.
•Answer questions related to the account balance, last few transactions/deposits etc.

NO SELLING/ UP SELLING INVOLVED!!!!
•Respond to telephone inquiries and complaints while following policy/procedure
•Gather information, research/resolve inquiries
•Document each call appropriately and according to policy/protocol.

Compensation/ Benefits:
•Pay Rate: $13 per hour
•Medical benefits after 60 days
•401K and full benefits package after 90 days

Skills:
•Preferred minimum of 3-6 months customer service experience (call center helpful)
•Demonstrate strong verbal and written skills
•Reliable, Punctual,
•Ability to work flexible schedule (Weekends, Evenings, Holidays, etc.)
•Basic PC and web browser knowledge, ability to type 25 words per minute
•Ability to multi-task with technology efficiently- type while talking and navigating screens
•Communicate professionally and effectively with customers

Job Requirements:
•6 months previous Customer Service experience preferred
•High School Diploma/GED is required
•Must be 18 years of age or older
•Minimum typing speed of 25 WPM

If interested, please use the link to take the test below and email Erin at emcafee@mmcgrp.com or Brenda at bjmedina@mmcgrp.com right away.

https://2x.kenexa.com/2xAssess/mmcgrouplp/batch/take/3189010128ae4a2e970c7c1d0e072264
We look forward to hearing from you soon.

Sincerely,

2822 General Hudnell