Ad ID: 154541
Added: July 3, 2020
Location: United States
City: San Antonio
Immediate Need for 75 Customer Service Reps in San Antonio to start 6/15
•Customer Service/ Account Management – NO SALES!
•We take incoming calls for account maintenance and account inquiries related to debit card holder’s accounts for recipients of federal benefits.
•Answer questions related to the account balance, last few transactions/deposits etc.
NO SELLING/ UP SELLING INVOLVED!!!!
•Respond to telephone inquiries and complaints while following policy/procedure
•Gather information, research/resolve inquiries
•Document each call appropriately and according to policy/protocol.
•Pay Rate: $13 per hour
•Medical benefits after 60 days
•401K and full benefits package after 90 days
•Preferred minimum of 3-6 months customer service experience (call center helpful)
•Demonstrate strong verbal and written skills
•Ability to work flexible schedule (Weekends, Evenings, Holidays, etc.)
•Basic PC and web browser knowledge, ability to type 25 words per minute
•Ability to multi-task with technology efficiently- type while talking and navigating screens
•Communicate professionally and effectively with customers
•6 months previous Customer Service experience preferred
•High School Diploma/GED is required
•Must be 18 years of age or older
•Minimum typing speed of 25 WPM
If interested, please use the link to take the test below and email Erin at firstname.lastname@example.org or Brenda at email@example.com right away.
We look forward to hearing from you soon.
2822 General Hudnell