Customer Service Specialist – eCommerce – Small-Engine Machinery (1604 & Judson)

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Ad Details

  • Ad ID: 153521

  • Added: July 2, 2020

  • Location: United States

  • State: Texas

  • City: San Antonio

  • Views: 373


FactoryPure is a small online retail business focused on small-engine machinery and home appliances, including generators, pressure washers, tankless water heaters, and other items. We are looking for a customer service specialist to answer questions and resolve order issues for customers. Duties include:

• Answering phone and email inquiries
• Organizing and tracking returns and refunds
• Resolving shipping and logistics issues
• Updating internal knowledge databases and uploading tracking
• If needed, processing purchase orders and arranging shipments

This is a collaborative effort where you will have to engage with customers throughout the day and communicate internally with various people on the team to solve problems.

Logistics and Compensation
• Monday – Friday from 09:00 – 5:00 PM
• Office near 1604 & Judson
• $13-15 per hour
• We don’t offer benefits at this time but do full pay through lunch to offset that
• Casual office environment, beer/wine permitted
• Coffee is probably the highest quality you will find

• Excellent communication skills
• Ability to self-organize and juggle many cases at once
• Patience and a thick skin to deal with angry customers
• Some interest or familiarity with the kinds of products we sell

To Apply:
• Email your resume with the subject line “Customer Service Specialist – Last Name”
• Answer the following questions:

1. How many miles away do you live from our office at 13814 Lookout Rd?

2. Are you eligible to work in the U.S. with no restrictions?

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