Ad ID: 154477
Added: July 3, 2020
Location: United States
Job Type: Full-time
Schedule:Monday to Friday; 8am – 5pm
Your mission (should you choose to accept it) is to offer customer support through phone, email, or social media to customers who have questions regardingour service.
Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Under close supervision, acquires job skills and learns company policies and procedures to coordinate incoming calls for service from members.
Route calls to the department they need
Talks to customers over the phone, email, or social media to resolve their questions or concerns
Enter, Maintain and update customer information as necessary
Calmly attempts to resolve and deescalate any issues
Escalate calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Proactive and Positive mental attitude
Attention to detail is imperative and ability to EMPATHIZE is critical.
Strong phone and computer skills.
EXPERIENCE AND REQUIRED SKILLS:
Must have clear and persuasive verbal communication skills.
Must have clear and concise written communication skills.
Ability to deliver outstanding customer service.
Proven history of problem-solving and critical thinking.
Proven history of adaptability and flexibility in the workplace.
Familiar with Microsoft Office applications and computer user interfaces.
Dental, Health & Vision Insurance
Customer Service: 1 year (Preferred)
High school or equivalent (Required)
M7XV+R6 Serenada, Texas, EE. UU.