Description

SEEKING CALL CENTER PROFESSIONALS!

Spectrum, America’s fastest growing TV, Internet and Voice company is accepting applications for the follow positions:

CUSTOMER SUPPORT COORDINATOR I (Commercial Sales Support)

CUSTOMER SUPPORT COORDINATOR I (Residential Sales Support)

Starting rate is $16.50/hr + $.75 Shift Differential for Second Shifts
Positions are Full-time, 40 Hrs a Week
Eligible for Medical, Vision, Dental, and 401K after 30 Days
Paid Training, Vacation, Personal and Sick Days
Career Progression & Advancement Opportunities
Free Spectrum Cable, Internet and Voice Services!

Overview:
As detail-oriented service experts, Spectrum Customer Support Coordinators (Sales Support) interact with both internal and external customers to process orders quickly and efficiently, and resolve any outstanding issues. This is an order entry role in a call-center environment. Sales and troubleshooting are NOT required.

What’s required to get started?
Ability to prioritize and organize effectively
Ability to use personal computer & software applications
Ability to work independently in group environment
Ability to effectively troubleshoot and address/resolve customer complaints and issues
Ability to work while seated for prolonged periods of time, taking back-to-back calls
Ability to communicate orally and in writing in a clear and straightforward and professional manner
Knowledge of general accounting, billing, and office procedures
Knowledge of company policies and residential product information, packaging, pricing and current offers for all three lines of business (Cable, HIS, Telephone)

Preferred Qualifications:
Customer service experience
Cable or related telecommunications/broadband industry experience
Ability to maintain confidentiality
Ability to solve problems while working under pressure
Knowledge of the cable industry products and services

Education:
High School Diploma or GED

Location:
12238 Silicon Dr
San Antonio, TX 78249
(De Zavala & I-10)

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.