Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

To apply directly click this link:
https://fis.wd5.myworkdayjobs.com/SearchJobs/job/US-FL-PIE-11601/Customer-Service-Associate-II-Consumer_JR0127403

About the team
Our St. Petersburg Center provides support to thousands of banking customers and clients every day via phone and virtual chat solutions. We have big plans for our Call Center team! We are growing quickly, yet we remain focused on crafting an incredible experience for our clients. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the team! 

What you will be doing:
Provide dedicated banking customer service via phone and virtual chat solutions.
Serve as a primary contact for inbound customer issues
Update customer information and ensure accurate entry of contact information
Troubleshoot customer problems, and identifying root cause of problems
Track and document inbound support requests 

Scheduling:
Training will be 3pm-11:45pm for 3 weeks and 9:30am-6:15pm for 2 weeks all Monday through Friday
Work schedule will vary based on availability and will include up to 10 hours of overtime

What you bring:
Excellent customer service skills that build high levels of customer satisfaction
Ability to work a flexible schedule including evenings and weekends
Excellent verbal and written communication skills
Effective people skills and sensitivities when dealing with others

Added bonus if you have:
Banking or financial industry experience
Experience working with basic technical issues in a banking environment

What we offer you:
Attractive benefits including private medical cover, dental cover, and 3 weeks of paid vacation
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities – FIS is your final career step!
A variety of career development tools, resources and opportunities

11601 Roosevelt Boulevard North