Description

compensation: $11.00-13.50 an hour
employment type: full-time

Primarily 3pm-11pm and some 7am-3pm shifts.

$150 sign on bonus paid upon successfully completing 90 days of satisfactory work.

Preferred candidates will have worked at an IHG property and familiar with the Opera PMS

We are looking for a Hotel Front Desk Agent who will represent the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, handling minor issues with guest rooms, and ensuring the guests have a pleasant stay and smooth checkout.

Responsibilities

· Maintains an inventory of vacancies, reservations and room assignments.

· Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

· Knows room locations, types of rooms available, and room rates.

· Registers arriving guests and assigns rooms.

· Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

· Coordinates guest room maintenance work with management.

· Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.

· Knows daily activities and meetings taking place in the hotel.

· Reports any unusual occurrences or requests to the manager or assistant manager.

· Manages and resolves all guest complaints in a professional and courteous manner.

· Processes guest check-outs and handles monetary transactions.

· Maintains customers’ privacy.

· Maintains a high level of professional appearance and demeanor.

· Perform various duties in the laundry.

· Help with and maintain the breakfast buffet.

· Keep the common areas and the front desk clean and tidy.

· Performs other duties as assigned.

Qualifications:

· High school diploma or equivalent.

· Previous hotel-related experience preferred.

· Ability to communicate with public, hotel staff, and management in a professional manner.

· Knowledge of surrounding areas and local events.

· Ability to understand and adhere to proper credit and cash handling policies and procedures.

· Able to properly secure guest information.

· Ability to learn safety, emergency, and accident prevention policies and procedures.

· Skilled in the use of front office equipment.

· Knowledge of proper telephone etiquette.

· Ability to work a flexible schedule, including nights, weekends and holidays.