Description

Flamingo Waterpark Resort is a fun, family-friendly resort for all ages. The Resort offers its employees competitive wages as well as benefits such as time off and 4 complimentary passes to the waterpark per month!
www.FlamingoWaterpark.com

As Hotel Front Desk Manager of the 250 room Flamingo Waterpark Resort, you would be responsible for leading, training and motivating the front office personnel.

.FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:

Trains, cross –trains, and retrains all front office personnel.

Participates in the selection of front office personnel.

Schedules the front office staff.

Supervises workload during shifts.

Evaluates the job performance if each front office employee.

Maintains working relationships and communicates with all departments.

Maintains master key control.

Verifies that accurate room status information is maintained and properly communicated.

Resolves guest problems quickly, efficiently, and courteously.

Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

Reviews and completes credit limit report.

Works within the allocated budget for the front office.

Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.

Checks cashiers in and out and verifies banks and deposits at the end of each shift.

Enforces all cash-handling, check-cashing, and credit policies.

Conducts regularly scheduled meetings of front office personnel.

Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.

Upholds the hotel’s commitment to hospitality.

Prepare performance reports related to front office.

Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.

Monitor high balance guest and take appropriate action.

Ensure implementation of all hotel policies and house rules.

Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

Prepare revenue and occupancy forecasting.

Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.

Monitor all V.I.P ‘s special guests and requests.

Maintain required pars of all front office and stationary supplies.

Review daily front office work and activity reports generated by Night Audit.

Review Front office log book and Guest feedback forms on a daily basis.

Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

Perform other duties as requested by management.

Additional responsibilities include health and safety

At Flamingo Waterpark Resort, we believe that behaviors are as important as your skills and experience. We are looking for a professional with attention to Detail and Drive for Results.

Qualifications:

Previous experience in hotel is require. DON’T APPLY IF DON’T HAVE IT
Ability to thrive in a fast-paced environment
Excellent written and communication skills
Strong leadership qualities
A plus a B.A. in Hospitality or Business Administration.

Key Attributes
• Trustworthy
• Leader
• Independent
• Friendly
• Welcoming
• Patient
• Decisive
• Problem Solver
Conditions and Physical Requirements
Physical Activity and Requirements
• Must be able to sit, stand, walk, bend, see and hear for long periods of time
• Must be able to communicate with guests

The physical demands described here represent those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

Flamingo Waterpark Resort is an Equal Opportunity Employer.

2261 E Irlo Bronson Memorial