Description

PART TIME FRONT DESK AGENT at EconoLodge Inn & Suites.

The Front Desk Agent will be responsible for providing excellent customer service, checking in and checking out guests, answering questions, attending to guests’ needs, and following all Resort policies and procedures.

Responsibilities:

The Front Desk Agent will perform the following tasks including any additional tasks that may be requested by management when needed. The duties and responsibilities listed below are subject to change per business needs.

• Perform front desk operations including guest check-ins, room assignments and check-outs.
• Maintain working relationships and communicate with all departments.
• Maintain and communicate accurate room status information.
• Follow all hotel policies and house rules.
• Handle guest complaints appropriately.
• Establish and maintain excellent working relationships with staff.
• Must be able to work evening/overnights.

Qualifications:

• Front desk experience.
• Knowledge of front office/front desk best practices.
• Knowledge of night audits.
• Ability to provide excellent guest service.
• Ability to handle guest complaints and deescalate an issue.
• Ability to apply sound independent judgement within established guidelines to make decisions.
• Relationship building skills.
• Excellent oral and written communication skills.

4669 W. Irlo Bronson Memorial Hwy.