Inbound Customer Care Representative (St. Petersburg)

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Ad Details

  • Ad ID: 182096

  • Added: January 13, 2021

  • Location: United States

  • State: Florida

  • City: Tampa

  • Views: 225

Description

Virtual Training Class Starts on February 8th!

As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Responsibilities
Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
Locate/research information using multiple systems/technologies.
Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
Learn and maintain a basic understanding of products, procedures, and systems
Achieve department metrics and expectations
Participate in a team based environment to achieve department goals

Qualifications
Associate’s degree in a business field or equivalent experience
One year of call center or customer service experience, or financial services industry experience
Ability to communicate with customers in a professional manner, orally and in writing
Ability to work independently and as part of a team
Proficiency using MS Office tools

Technology Requirements
For Customer Care, employees need to have the below to successfully work from home, from a technology perspective:
Able to hardwire into the internet, no Wi-Fi allowed.
Internet speed of 10 megabytes per second.

Preferred Qualifications
Understanding of retirement, life, and annuity investment products

Working Conditions
Office/call center environment
May work varied shifts

Apply here: http://transamericatrk.transamerica.com/tp/rj6_I6rmu.e-K

570 Carillion Parkway

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