Description

Job Details
Description
Lost & Found Associate – JFK John F. Kennedy Airport – Part Time

$19 / hour

Estimate 24 hours a week

Numerous shifts available: morning, evening, overnight and weekend

Mornings, nights, weekends and holidays may be required

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Perform activities in accordance with company standards. Quality service being defined in terms of excellent customer service, cash handling and safety. Reuniting customers with lost items found at the terminal.

KEY RESPONSIBILITIES

Understanding of how to read airline & flight information including but not limited to flight information display system (FIDS), airline tickets, & itineraries.
Collect lost and found items found within the terminal and process promptly.
Calculate and forward found items to customers by way of shipping.
Track shipments to ensure they are delivered to customer.
Provide excellent customer service and attention to detail.
Maintain high ethical standards and professionalism.
Multitask and prioritize as necessary to meet customer needs.
Represent the company with integrity and dedication.
Other duties as assigned.

SKILLS AND QUALIFICATIONS

Excellent office and computer skills
Computer and Smart Phone proficient
Strong organizational, communication and verbal skills
Ability to project a professional and knowledgeable demeanor
Cash handling experience
Good problem solving and decision-making ability
Excellent oral and written communications skills
Basic math skills
Must be fluent in English both speech and writing skills
Bi or Multilingual preferred

EXPERIENCE

Proven customer service skills.
General knowledge of JFK Airport and its Terminals.
Experience in a customer-facing role.

EDUCATION:

High school diploma required

CERTIFICATIONS/LICENSES

Ability to get Airport Badge is required

PHYSICAL REQUIREMENTS

Must be able to stand and walk for duration of shift

Qualifications
Skills
Required
Decision MakingIntermediate
Problem SolvingIntermediate
ComputerIntermediate
Customer ServiceIntermediate
CommunicationIntermediate
Behaviors
Required

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Education
Required

High School or better.

Experience
Required

Excellent office and computer skills
Basic math skills
Cash handling experience
Customer Service skills
Licenses & Certifications
Required

Airport Badge
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