Description

OCCUPANCY SPECIALIST
Seeking experienced applicants for the position of Occupancy Specialist in Midtown area of Houston, TX for 192 units in affordable housing. The successful candidate will have experience processing applications to qualify prospects for low income tax credit housing (LIHTC) and HOME units. This position reviews, certifies applications and fills vacancies for public and locally owned housing; coordinates and solicits information from various internal and external departments to process applicants; and updates and maintains daily, monthly and annual reports of occupancy from information obtained from applicants and various other sources.
MINIMUM QUALIFICATIONS REQUIRED: Experience with LIHTC program is a must. Two years of customer service experience is preferred. This position is a compliance position, and requires someone with strong organizational skills. Candidate must have very strong customer service skills working with a diverse population. Detailed oriented is a must. Excellent oral and written communication skills are required, as well as advanced math skills. Proficient in Microsoft Office preferred.
BASIC FUNCTIONS / RESPONSIBILITIES
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1. Fosters a positive, active and collaborative relationship with residents, communities and associated agencies
2. Interacts directly with prospective and current residents to achieve maximum occupancy
3. Preserves and respects resident and applicant confidentiality
4. Provides instruction and guidance to prospective residents during application process
5. Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution.
6. Prepares lease packages and supplemental documents for new move-ins and annual re-certifications
7. Coordinates and maintains a waiting list
8. Responsible for answering the phones and returning voicemails
9. Responsible for updating the interest list on a daily basis
10. Meets the needs of The Property Manager & Director of Compliance when related to The Department
11. Reviews resident files to ensure Program Compliance is being met.
12. Is a team player and can multi-task based on priority of assignment
13. Performs administrative duties for the department when needed.
14. Gathers corrections at the time of a file review and physical inspection has findings
15. Ensures Property Rent rolls are always accurate.
16. Prepares reports when requested from the Monitoring Agencies, Investors, Owners, accurately and within the deadline.
17. Attends employee meetings and training seminars as requested.
18. Performs other duties as assigned by the Director of Compliance when requested.

4500 Travis Street near Ruth/Main