Description

OFFICE JOB SUMMARY OVERVIEW
Our Office staff is the “front line” between our clients and our services. Applicants will need to be able to handle a physical job combined with great customer service skills: conflict resolution, multi-tasking in a fast paced environment as well as follow through.
We are looking for team players that exceed our and our client’s expectations. Applicants must be warm, professional, trustworthy, dependable, self-motivated, attentive to detail, quick-witted, able to work well under pressure, take direction, be efficient, and work well with other staff members. And let’s not forget you must genuinely care for animals!
For the Assistant Manager position, we require previous management experience and/or knowledge of the animal industry.
For the additional Client service positions knowledge of the animal industry is a plus, although not required. Weekends, Spring Break, Summers & Holidays are required because we are in the hospitality industry. These are our busiest times.
Besides client customer service, you will work heavily, hands on, with pets. We have and expect ALL of our employees to continue to learn and educate themselves within the industry: First-Aid, CPR, medical, behavior, obedience, products, nutrition, feline, etc. It is important for our staff to continue to learn and understand the pet industry to be seen as experts. We pride ourselves on higher-end knowledge (we can teach as long as initiative is there).
Office staff will be cross trained in other departments to learn the company and help out our other departments from time to time, you will get your hands dirty. 🙂
We are looking for full-time, LONG TERM, CAREER-MINDED people who want to work in a professional environment in the pet industry. We want people who are or may want to be involved in extracurricular pet related associations, networking, clubs, etc. You cannot be “above” grunt work: cleaning floors on hands & knees, stocking inventory, etc. Teamwork is a must. Keeping it professional within a family environment. In turn, we have benefits such as medical, dental, vision, paid time off, bring your dog to work, chair massages, some paid education, etc.
PRIMARY TASKS
Responsible for maintaining great first impressions every time: Physical esthetics, memorable greetings, etc.
Making/confirming reservations for all departments
Checking guests In/Out for all services
Answering phones/returning calls and emails
Maintaining medical records/calling vets
Promote/Inform/upsell of retail items and service add on’s
Filing and organizing
Must know what is going on within all departments for guest communications, care, etc.
Discuss pet related topics with clients confidently/informatively
Provide knowledgeable tours of our facility to prospective clients
Calm, professional, positive attitude and handle clients with high expectations
Managing client expectations: meaning PROACTIVE customer service, being transparent and what’s possible to expect
Must be accountable to see through client leads/projects/requests/issue from beginning to end
Managing client conflict resolutions – Must be great at diffusing emotional situations by being compassionate but professional
Management positions must be able to help create and establish written procedures and policies, as well as motivate staff. Setup & maintain a structured environment, scheduling
Be able to train new staff
SKILL REQUIREMENTS
Confident computer skills
Excellent troubleshooting skills and ability to resolve minor issues
Great multi-tasker
Ability to read dogs body language (we can teach)
Professional, positive, high energy, warm personality
Diffusing stressful situations and keeping calm to work through the issue
Pro-active with planning ahead & foreseeing
Going above and beyond for the client within policy/procedures
Impeccable organizational skills
Punctual
PHYSICAL REQUIREMENTS
Handling dogs who pull, jump up, bark, etc.
Must be able to lift at least 60 pounds
Be comfortable around ALL types of breeds and sizes of dogs, cats & other small mammals. (Reminder: Great Danes can be 100+ pounds)
You must be able to handle 150 lb dog
You must be able to handle big, high energy dogs & be able to or learn to read body language.
Moderate cleaning duties including cleaning up after dogs, scrubbing, mopping and wiping down
OTHER:
We want applicants who will continue educating themselves on their own and with the company on areas within the pet industry..
May have to substitute/help out in other areas of facility example Daycare, Lodging, Bathing
Must be able to work (mandatory) nights/weekends/holidays/summers
We are looking for reliable people only that do not cut corners in their work.
Snow, rain or other bad weather conditions will not keep employees away from getting to the facility to care for the pets staying with us.
Live animals rely on the punctuality and the excellent attendance of employees; therefore there is low tolerance for tardiness and absenteeism
Pay based on experience; Raises, bonuses & other perks based on performance, loyalty, and accomplishments
You can expect it to take up to a full year to be trained and completely confident & fluent in your department.
Working with animals definitely has its rewards (and it is why we do it), but because they have teeth it can be dangerous. There’s always a risk of being bit.
Job Type: Full-time

100 S. Glengarry Drive