Description

Seasonal Customer Service Agent – Remote
Lithonia, DeKalb, GA (30058)
Number of openings: 50

Normal working days: weekdays and weekends
Normal work shifts: Rotating
Hourly “Non-exempt” positions looking to pick up seasonal work hours after the holidays or year-round—and do it from home?

This is a seasonal, work-from-home job, you will provide personalized, tax-preparation software support. While we need agents now, the peak times will be from January 26 through April 15. You will be taking inbound phone calls helping customers who are working on tax returns with both product and software inquiries, as well as with tax software questions. Focus on interactions regarding software navigation, plus assist customers with locating prior years’ returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution. Work from home in a fast-paced, customer-service environment.
• Excellent verbal and written communication skills.
• Positive attitude, flexible and adaptable to change.
• Providing top-notch customer service skills while guiding callers to the right solutions for their specific needs.
• Ability to research, navigate and locate answers from web pages and resources independently in a variety of different situations.
• Ability to effectively communicate, based on a customer’s mindset.
• Demonstrate a sincere desire to assist customers and put their needs first.
• Contractors need to be flexible with scheduling and willing to work during the client’s operating hours of 7 a.m. to 11 p.m., Monday through Sunday.

Education and Experience:
• At least 1 to 2 years of experience in a high-volume, customer-service role (call center, retail, or similar environment).
• Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install/uninstall applications. Ability to download products/applications, using various browsers.
• Experience using accounting or tax software in the past. Having prepared my own taxes is a plus.

Competencies:
• Technical Skills: Proficient data-entry skills.
• Problem-solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues.
• Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems— within time constraints and with available resources. Must be detail oriented.
• Multitasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.
• Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
• Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources.
• Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect, and empathy for another’s position.
• Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.
• Computer Literacy: Ability to function in a multisystem Microsoft environment—using Word, Outlook, intranet, the internet, and software applications.
• Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically, and collaborate.
• Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks.

Contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check.
We are only accepting applications from those that live in the US or Canada.

Requirements
40 hours per week
Applicants preferred to have at least a High School diploma or equivalent
Applicants are preferred to have had at least 3 years’ experience
Applicants must be at least 18
Applicants preferred to hold a regular driving license

1652 Lady Marian Ln NE, Atlanta, GA 30309, EE. UU.