Description

The restaurant shift supervisor is an hourly position that is responsible for establishing and maintaining guest service. Additionally, it is responsible for the various tasks involved in the overall operation of the restaurant/store, including measuring business trends and maximizing sales/profitability by developing staff and by controlling expenses, shortages and all aspects of merchandising and inventory control. This position will report directly to the Restaurant Manager and/or the General Manager/Director of Operations.

Essential Functions
– Ensures that each guest receives outstanding guest service by providing a guest‐friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service at one or multiple restaurants, to include fast food and/or full service operations.
-Communicates with all staff as well as assesses performance on a regular basis.
– Implements and maintains guest service standards and/or brand specifications.
– Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
– Plans and assigns daily goals, tasks and assignments.
– Ensures proper completion through follow‐up. Assists in monitoring sales performance through the analysis of sales reports and comparison shopping.
– Manage conflict and successfully resolve uncomfortable situations with clients, customers, peers, and direct reports.
-Working and actively supporting the line positions (Cooking, cashiering, prepping as needed)
– Work under pressure and deal with high stress situations while exercising sound judgment and decision making.
.- Maintains adherence to all company policies and procedures, as well as state health/sanitation standards.
– Manages office tasks, including management of funds, cash handling, building bank bags, reconciling deposits.
-Prepare daily order requisitions. Bringing products from commissary to the stores daily.
– Performs any other duties as assigned by supervisor.

1200 Red Cleveland Blvd, Sanford, FL 32773, EE. UU.