Description

Randstad is currently working with a dynamic Fortune 500 organization in efforts to assist them in finding high energy Customer Service Representative in Houston, TX 77002

If you are interested in and qualified for this position, please submit a copy of your resume to Kyle.Heuer@Randstadusa.com with “WFH 8/3” in the subject line. Applicants who do not submit a resume will not be considered for this position.

This is temp to hire work from home contract!

Job Title:

Customer Service Representative

Location:

Houston, TX 77002

Start Date:

August 3rd, 2020

Hours:

8:00AM-8:00PM Monday-Friday (Will work an 8 hour shift in between this time)

Pay:

$12.50/hr. during 2 weeks of training
$13.50/hr. after training

Responsibilities:

• Schedule, modify, and cancel reservations as requested with the highest degree of accuracy.
• Answer calls from customers to learn about and address their needs and manage other issues with products or services.
• Perform logistics troubleshooting and confirm resolution with the customer, approaching each call with a “one-call resolution” mindset.
• Respond professionally and efficiently to customers, explain possible solutions, and ensure that customer’s feel supported and valued.
• Engage in active listening with customers, confirm or clarify information and de-escalate issues, as needed.
• Utilize software, databases, and tools appropriately.
• Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.
• Update customer record with specific details of each call.
• Attend training and other learning opportunities to expand knowledge of company and position.
• Actively participate and engage in frequent coaching and feedback opportunities in order to maximize individual performance and growth potential.
• Adhere to all company policies and procedures.
• Perform other duties as required.

Qualifications:

• 1 year of customer service experience required
• Must be within the state of Texas
• High school diploma or equivalent
• Must be willing to submit to a background check and drug screen
• Must possess your own computer, USB headset and high speed internet with hardwire capability.
• Strong data entry and telephone skills
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced work environment
• Ability to work as a team member, as well as independently

If you are interested in and qualified for this position, please submit a copy of your resume to Kyle.Heuer@Randstadusa.com with “WFH 8/3” in the subject line. Applicants who do not submit a resume will not be considered for this position.