Description

Randstad is currently working with a dynamic Fortune 500 organization in efforts to assist them in finding high energy Customer Service Representative in Tampa, FL.

If you are interested in and qualified for this position, please submit a copy of your resume to Kyle.Heuer@Randstadusa.com with “WFH Contact Tracer” in the subject line. Applicants who do not submit a resume will not be considered for this position.

This is temporary work from home contract!

Job Title:

Customer Service Representative

Location:

Tampa, FL

Start Date:

ASAP

Hours:

Flexible for an 8 hour shift between 8:00AM to 8:00PM Monday-Sunday (40 hour work week 5 days a week)

Pay:

$18.27/hr.

Responsibilities:

• Answer incoming calls from citizens related to COVID-19, including the general public.
• Make outgoing calls to those identified to have had contact with an individual who tested positive for COVID-19 in accordance with all performance standards, policy and procedures, and protocols.
• Transfer/refer citizens to appropriate entities according to the established guidelines.
• Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Track and document all inquiries using the applicable systems.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
• Meet key performance metrics.
• Respond effectively to all forms of inbound and outbound contacts, provide responses to questions, and in specific instances, refer callers to the appropriate supervisor, county, or state agency representatives for service and/or when problems or concerns occur.
• Investigate and resolve complex and escalated issues resulting from multiple channels.
• Complete research of beneficiary contact history and report findings to management.
• Maintain updated knowledge of the program including its policies and procedures.
• Participate in special projects, as assigned.
• Responsible for adhering to established safety standards.
• Must be able to remain in a stationary position for an extended period of time.
• Perform other duties as assigned by management.

Qualifications:

• 2 years of customer service call center experience required
• Must be within the state of Florida
• High school diploma or equivalent
• Must be willing to submit to Fingerprint background check
• Must possess your own computer, USB headset and high speed internet with hardwire capability.
• Strong data entry and telephone skills
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced work environment
• Ability to work as a team member, as well as independently

If you are interested in and qualified for this position, please submit a copy of your resume to Kyle.Heuer@Randstadusa.com with “WFH Contact Tracer” in the subject line. Applicants who do not submit a resume will not be considered for this position.