Description

Julia Testa Flowers is vibrant and busy flower shop in SoHo, Manhattan! We are looking for a passionate customer service representative with a focus on exceptional customer experience. You will be working collaboratively with our talented floral designers to make flower orders come to life. Come, love what you do with us!

As a Flower Shop Customer Service representative, you’ll take full responsibility for creating an exceptional delivery experience that ensures long-term customer retention. We are looking for someone who embraces their role of organizing deliveries that are placed in-store, online, or by email. We are looking for a team player that has a deep commitment to building relationships with customers, peers and other partners.

Our environment is inclusive, safe, and well maintained. Our ideal candidate understands that their success is directly tied to the success of both the team and that of our broader partners and clients.

Primary Responsibilities:

*Taking Phone Orders Daily through our website and using Shopify
*Helping customers in-store to place orders for flowers, plants, and other related products.
*Gift Wrapping daily flower retail orders for safe transportation.
*Responding to Customer Emails for Delivery Changes.
*Making sure all event invoices are printed.
*Using Outlook Calendar daily to organize event deliveries and weekly subscription deliveries for the team.
*Presenting all Order Tickets to Floral Designers so that orders are made on-time for delivery.
*Assigning Orders to our Delivery Drivers in our Delivery App for dispatch so that orders are delivered on-time.
*Opening the store promptly at 9am every shift and closing at 6pm every shift.
*Creating one weekly email marketing campaign per week for existing customer — example: providing coupons, deals, specials.
*Helping to gather payment from overdue invoices and orders