Description

SYL ROOFING SUPPLY
JOIN OUR TEAM!!!

Customer Service / Front desk responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Proactivity

Customer Service Representative Requirements:

High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Experience using computers and each program (Excell, and more)
Experience working with customer support.
Knowledge of Spanish and English (obligatory)
Faster Learner
Customer service experience (obligatory)
Money management skills
Multitasking
Teamwork