Description

We’re a massively growing e-commerce company that has a store front. We are looking for a rock star customer service rep that can charm the pants off our customers.

Based in Dallas, in person. 9am-6pm. We will provide all PPE needed to safely work.

Requirements:
– Fluent english, writing and speaking. Secondary language is a plus
– Ability to up sell
– Ability to make a unhappy customer, very happy
– Detail oriented, we ship a lot of items per day and details are a must
– Ability to work across multiple teams (such as warehouse and fulfillment) and remote teams (across states, countries)
– Email, Live Chat, Phone Calls, Video calls, in person we do it all!
– Ability to train new employees
– Process oriented, very organized, can create manuals to teach others
– Values speed, we hop on issues fast and fix them
– Very Communicative, we don’t want someone who can’t respond to emails or texts in a timely fashion.
– Multi-tasking is a must, ability to handle 3-5 live chats at once while sending an email for example.
– We have multiple lines of businesses, so quick learner and ability to wear different hats is key.
– Understands that we are e-commerce so we are always “on”

Good person, kind hearted, knows how to execute and think for themselves. You’ll be thrown 2 feet into the ocean with a small floatie. We are here to help, but we love self-sufficient, independent people who figure things out.

I’ll be honest, we don’t have time to carefully write out everything a typical job description would have.

If you’re interested reply back with your resume, what city you live in and why you think you’re a perfect fit for us. Good luck!

*if you see this listing assume the role is still open.

11520 Harry Hines Blvd0