Description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

The successful candidate will have a strong background in sales and customer service, have a positive mindset and able to learn and grow successfully in an efficient amount of time.

We are seeking a talented and outgoing Customer Service, call center rep to join our online financial solutions team headquartered in Miami Florida. We invest heavily in training and multi-channel marketing and are committed to providing the absolute best training so that you can not only get paid a salary but bonuses as well! The position is to follow up with customers that signed up and explain how to use our platform as well as convert those quality leads into paying customers. You will also log into our support ticketing/chat system and answer customers with any questions that they may have.

Qualifications

· Organization

· Productivity

· Customer service

· Great Attitude

· Proficient in all Microsoft programs

· Time management

· Multi-tasking

· Accountability

· Dependability

· Fast- paced

Compensation

Base pay is $2000 a month PLUS bonuses… The average candidate will make 30-50k a year.
For more information about our company, please visit our web site at Homeoffernow.co We are an equal opportunity employer

About Us:

A Complete Top Management and Financial Solution for your Online Dropshipping Business. Our Monitor provides updates to listings on Autopilot. Every few minutes our monitor updates price changes, stock changes at no additional charge. We monitor your items continuously 24/7 allowing your online business to run on autopilot effortlessly. Once orders are processed our Tracking System will automatically provide a tracking number to the order. We track the status of orders from the moment the order has been processed to the time it was delivered.

Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams