Description

American Airlines is seeking Full Time Home-Based Representatives in the Miami, FL metro area.

The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.

If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to https://transfer.aa.com and submit a transfer request.

Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you’ll love this job
Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel-related needs. They apply sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service as outlined in training and the call handling guidelines.

What you’ll do
This position allows you to work from your home office and requires you to remain at your workstation for extended periods of time. American Airlines is a 24-hour operation. Schedules will likely include weekends, holidays, day and evening shifts, and could vary throughout the year. You will be required to work from the American Airlines Miami International Airport Cargo facility for approximately 8 weeks, which includes several weeks of fast-paced, intensive training. Training classes are scheduled to start January 3rd, 2022.

Successful Reservations Representatives care for people on life’s journey by connecting with customers and providing solutions to their travel needs.

All you’ll need for success
Minimum Qualifications- Education & Prior Job Experience

Must be at least 18 years of age
High school diploma or GED required
Must live and work within a seventy-five (75) mile radius from Miami International Airport
Ability to work a variety of shifts, including p.m. shifts, weekends and holidays assigned by seniority according to our 24-hour operational needs, and overtime as required
Ability to read, write, fluently speak and understand the English language
Ability to perform duties while remaining at a workstation for extended periods of time
Ability to concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
Self-disciplined and accountable for performing job functions with minimal supervision
Resourceful and skilled in problem-solving and be able to handle difficult/stressful situations
Previous Reservations or Customer Service experience in a call-center environment is desired, but not required

Required to provide at your own expense:

A separate, dedicated area within the home in which to work including a workstation that is ergonomically sound
All equipment including computer, monitor, keyboard, mouse, and surge protector (a USB headset will be provided)
Have and maintain properly located smoke detectors, satisfactory lighting and a grounded electrical outlet
Must have reliable transportation to attend training and team meetings
Internet Service
The user is responsible to maintain a stable internet environment from their workplace that meets the minimum speed requirements
The computer (itself) must be hard-wired to the internet modem. Wi-Fi/Wireless cannot be used while on shift.
The minimum speed requirements are 10 Mbps download and 5 Mbps upload (You can test your speeds at www.speakeasy.net/speedtest/. Click on closest location to you.)
If using VOIP, a higher minimum speed may be required
The user is responsible to work with their Internet Service Provider (ISP) to resolve any quality of service issues
Computer – Hardware/Software
The following are the minimum hardware requirements:
Operating system of Windows 10 or later
Mac/Apple and Chromebook operating systems are not supported
Processor – 2 GHz or above
Memory (RAM) – 2 GB or more
Hard disk – 40 GB available disk space
Display – 1024 x 768 or higher resolution display
Ethernet port for wired internet connectivity
Surge protector recommended
Anti-virus software is highly recommended
Phone Line
Traditional land-line or VOIP
Free of call waiting, unknown call block, call forwarding and voicemail
The service must be from a full service provider
Meaning they can send a technician to the rep’s home if they encounter issues.
Repeated and/or ongoing technical issues with your service may require that you switch your service provider.
NO Magic Jack, BasicTalk, Vonage or other similar service due to known issues

*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

What you’ll get
Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Join at a starting rate of pay of $13.05 per hour
Accrue up to two (2) weeks vacation in the first year for use in the subsequent calendar year
Receive health benefit options including medical, dental, vision, prescription drug and other optional benefits
Be eligible for American Airlines team member travel privileges
Feel Free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate

Nearest Major Market: Miami
Job Segment: Electrical, Telecom, Telecommunications, Network, Customer Service Representative, Engineering, Technology, Customer Service

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