Description

The Role
Responsible for supporting the front desk operations team.

Develops relationships with guests, members and other guests in order to provide personalized Soho House service.
Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
Communicate within department as well as other departments on crucial matters
Assists in the training, development, coaching, and mentoring for the department
Assure the proper handling of VIPs. Protect their privacy and confidentiality.
Complies with all hotel policies, standards and local laws

Greeting guests and checking them into and out of the Hotel.
To be fully knowledgeable of room types, room descriptions, rates and availability.
General phone etiquette.
Presenting any messages or packages.
Offering bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door. Offering assistance in arranging transportation.
Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
Regular and reliable attendance.

EXPERIENCE REQUIRED
Required Skills/Qualifications:
Passion for hospitality and rooms division
Able to speak effectively before groups of guests and hotel employees
Maintain a sense of organization and ability to prioritize in a busy environment.
Flexible to work schedules, weekends, and holidays.
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Physical Requirements:

Must be able to seize, grasp, turn and hold objects with hands
Must be able to work on your feet for at least 8 hours
Fast paced movements are required to go from one part of the club to others
Must be able to move, pull, carry or lift at least 20 pounds
Occasionally kneel, bend, crouch and climb as required