Description

*** This is an In Office Position***

Here at Merit, we are committed to making a difference by focusing on providing quality service to both our clients and customers, of the delinquent account holders. With the current epidemic, we ask that all our team members respect the circumstances of those who are not in position to handle the matters as they normally would.

We require that candidates that apply have a readiness of understanding and compassion in their ability to provide quality service to our customers & clients.

Collections Specialists:

– Act as a company representative in upholding quality customer service and a positive company image by resolving customer account inquiries
– Locate delinquent customer accounts through various means, e.g. skip-tracing, phone contact, written correspondence, and make arrangements for payment
– Comply with all policies and procedures as outline in operating instructions
– Handle inbound and outbound collection calls and correspondence
– Meet minimum individual and departmental goals and service level agreements
– Adhere to Federal Regulatory requirements regarding debt collections
– Update customer files to ensure data accuracy
– Process bankruptcy filings correctly when received
– Abide by all Federal Fair Credit Reporting Act rules and regulations
– Excellent interpersonal and motivational skills
– Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes
– Ability to multi-task (This job will require an individual to work a manual queue, as well as an auto dialer)
– Great negotiation skills
– Great problem-solving skills

**Move Quickly into Management Positions***

Team Manager:

A team manager has the same responsibility as a floor manager but

broken down into teams. A team can be assembled by the team manager, him/herself or by the operational manger.

A team starting number of members are (5) collectors. There is a max of (25) members that can be managed by a single team manager. Once a team manager has reached (25) members there will be (2) team leads selected by the team manager directly or by the operational manager. A team lead can only manage max of (10) members during his/her term as a team lead.

Job Description:

– Ability to effectively perform second T/O’s.
– Manage departmental performance against agreed targets and budgets, and within policies and standards.
– Contribute to executive policy and strategy.
– Record, analyze, report and administer according to systems and requirements.
– Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
– Attend training and to develop relevant knowledge, techniques and skills.
– Develop and maintain systems to measure performance against established standards.
– Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist according to performance levels.
– Establish and implement necessary communication strategy for the improvement and awareness of quality issues across all departments.
– Plan, develop and implement strategy for staff training and development, establish and maintain appropriate systems for measuring necessary aspects of staff training and development.

Qualifications:
– Communication skills
– Ability to effectively communicate to their team on daily performance results and expectations.
– Ability to properly articulate the matter of for which we are calling for.
– Leadership skills
– Be able to lead by example, while enforcing company policies and procedures.
– Effectively drive a team member to their highest level of success (great motivator).
– Hold accountable themselves, as well as others on the team.
– Call closing skills
– Ability to troubleshoot disgruntle customer calls.
– Ability to close deals with a consistent dollar amount standard, to meet the team’s goal.
– Ability to convert or take over calls for representatives who are not articulating a conversation correctly to a customer.

Full-time
Pay:
Training rate $12.00 per hour
Starting hourly rate $16.00 per hour and up
Bonuses available on team, office, or individual number

Benefits:
– Paid training
– Health Care benefits available after 90 days
– 14 days of PTO available, as an active team member
– Paid Holidays; New Year’s, Fourth of July, Thanksgiving, Christmas
– Direct deposit

Schedule:
Monday 11am-7pm
Tuesday – Thursday 9am-5pm
Friday 9am-2pm

Norcross, GA