Description

Position: Front Desk Agent Reports to: Front Office Manager

Department: Hotel FLSA: Non-Exempt

Job Summary:

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Process reservations and telephone calls; assist guests; sell rooms according to guidelines.
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Primary Responsibilities:

1. Operate within guidelines according to Leading Hotels of the World Standards
2. Answer in-coming telephone calls by the third ring.
3. Process reservations: obtain pertinent information and reconfirm information with caller.
4. Run daily reports; perform daily credit analysis of accounts.
5. Process guest check-in and check-out.
6. Perform job assignments as requested by supervisor.
7. Comply with all Fisher Island Club Standards (i.e., grooming, conduct, policies and procedures etc).

Education/Skills/Work Experience Required:

• High school diploma or equivalent preferred.
• Prior front desk/reservationist experience preferred in luxury properties.
• Excellent verbal and written communication skills.
• Must be computer literate.
• Ability to handle multiple tasks at once.
• Flexible availability required including nights, holiday and weekends.

Working Conditions Associated With Job:

• Front office business environment.
• Fast paced environment.

This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the hob or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.

Equal Employer Opportunity