Description

We here at Advanced Data Associates are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Representative Responsibilities:

· Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

· Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

· Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

· Building lasting relationships with clients and other call center team members based on trust and reliability.

· Utilizing software, databases, scripts, and tools appropriately.

· Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

· Making sales or recommendations for products or services that may better suit client needs.

· Taking part in training and other learning opportunities to expand knowledge of company and position.

· Adhering to all company policies and procedures.

Benefits: Paid training
Schedule: 8 hour shift Monday to Friday 9am to 5pm

Education: High school or equivalent (Preferred)
Experience: Call Center: 1 year (Preferred) Customer service: 1 year (Preferred)

This Job Is: Open to applicants who do not have a college diploma
Work Remotely: No
COVID-19 Precaution(s): Plastic shield at work stations. Social distancing guidelines in place. Sanitizing, disinfecting, or cleaning procedures in place

Call us today at 727-685-3714 to schedule your interview or stop by at:
6247 Seminole Blvd
Suite# 400
Seminole FL 33772
Apply today and start as soon as tomorrow!