About

Macy’s is proudly America’s Department Store. For more than 160 years, Macy’s has served generations at every stage of their lives. Our customers come to us for fashion, value and celebration.

Macy’s Marketing delivers a healthy, profitable customer franchise that is growing through engagement and acquisition. Our team leads strategic initiatives such as personalization and monetization, as well as our Star Rewards Loyalty program.

Take the helm of one of the world’s most beloved brands and help bring it to life for our customers. As part of our team, you’ll own, guide, and direct marketing efforts, motivating our customers to strengthen their relationship with our brand. Constantly creating, innovating, and exploring the new, you’ll drive customer engagement and loyalty while sparking excitement.

Job Overview

Macy’s Branded Entertainment is looking for a Holiday Production Assistant for the upcoming holiday season. This position will support the production operations team in various aspects of production supporting Macy’s Santaland and Macy’s Thanksgiving Day Parade, as well as general office support.

Essential Functions:

· Schedule meetings, trainings, deliveries, and ticket distributions.

· Coordinate mass mailings, employee ticketing, and training event logistics.

· Prepare/update official handbooks, training manuals, RSVP lists, sign-in sheets, and security lists.

· General office duties include answering phones, taking reservations, research, data entry, ordering supplies, etc.

· Crowd control

· Event assistance

· Customer service

· Assist with other aspects of the operation, load in/load out activities, and/or event set up/strike for various Macy’s holiday events, trainings, and attractions.

· Data entry into FileMaker Database Receiving

· Analyzing database/online registration system Information

· Assist with planning of pre-parade events for Parade Group

Additional responsibilities include:

· Spearhead logistics and communication for Macy’s Singing Christmas Tree project which involves the following:

· Partner with creative team on planning welcome reception

· Field all questions from internal employees leading up to Parade Day while partnering with HR and travel department

· Coordinate all transportation for employees

· Create and manage group itinerary

· Partner with studio team on wardrobe

· Arrange hospitality items for group including welcome gifts, gift bags, name tags, etc.

· Arrange meals for week of event

· Partner with creative team on b-roll opportunities

· Partner with tourism team on available group excursion options for employees

Qualifications

Education/Experience:

• High School diploma (or equivalent) required
• Bachelor’s degree preferred
• Prior experience in administrative & clerical preferred
• Computer and general technical competency required
• Data entry skills required

· Background in theatrical/event production, stage management or company management a plus

Communication Skills:

• Excellent phone skills required
• Strong interpersonal and communication skills
• Customer service experience

Reasoning Ability:

• Must have the ability to work independently with minimal supervision
• Must be able to multitask in a fast paced environment
• Present a professional image consistent with Macy’s brand values

Physical Demands:

• Prolonged sitting or standing (more than 2 hours) should be anticipated
• Heavy lifting (over 50lbs) and getting dirty should be expected in this position

Other Skills:

· Basic computer skills. Experience with Outlook, Excel, Word, Power Point, Publisher preferred

• Organizational skills including strong prioritization and flexibility

Work Hours:

Flexible with scheduling and available to work retail hours which will include some evening, weekends and/or holidays. Working Thanksgiving Day, Black Friday, and Christmas Eve should be expected.