Description

Volt has partnered with a leader in the IT support industry to offer this opportunity to someone with a strong background as a YHA Customer Service Rep for a client located in St Petersberg, FL. This is an estimated 12 Month contingent to hire position. We are among the largest IT recruitment firms in the US for contingent/temporary and direct hire placements and support most of the top-rated IT companies in the United States. If interested, please take the time to apply!

Job Title: YHA Customer Service Rep

Job Description:
LONG TERM TEMPORARY ASSIGNMENT WITH THE POTENTIAL TO GO PERM BASED ON PERFORMANCE AND ATTENDANCE.

All interviews will be via Web-Ex. Video capability is required.

DRESS CODE: Business casual

HOURS: 9:00am to 5:30pm US Eastern time

MANDATORY OVERTIME WILL BE REQUIRED AS NEEDED: Some weekdays (up to 11pm) and Saturdays 9-5:30pm.

**NOTES RELATED TO COVID-19: Due to the current impacts from the outbreak, this position will be work at home. However, as the situation begins to resolve itself, these roles will may move to being located on-site. You will be provided equipment; however, you must have internet speeds: 10MB down and 1MB up. Equipment needed and provided will be 2 monitors, keyboard, mouse, PC tower, and headset. Calls will be made through the computer.

The YHA Customer Service Rep makes outbound calls to health plan members to coordinate and schedule In-Home one-on-one health assessments. Subsequently assigns and schedules contracted Nurse Practitioner providers for each confirmed health assessment appointment. The Outbound Contacts Representative 2 also performs necessary follow up with members. Ensures responses to member inquiries are completed on a timely basis to achieve service and quality standards. Follows standard policies/practices and works to meet or exceed departmental scheduling goals

KEY RESPONSIBILITIES
Practice exceptional customer service and telephone techniques
Deliver verbatim scripting and maintain a conversational tone.
Ability to maintain patience and professionalism with plan members.
Ability to listen to members and multi-task.
Ability to utilize rebuttals and address member concerns in a detailed manner.
Maintain member confidentiality and follow all HIPAA guidelines.
Demonstrate the ability to navigate multiple systems to schedule nurse practitioner appointments.
Ability to meet quality assessment standards.
Cooperate with co-workers and management while working toward department goals
Maintain center standards for performance and productivity
Meet Daily, Weekly and Monthly goals.
Adhere to your schedule
Follow all center policies and procedures.
Computer and Typing skills (Data Entry)
PROFESSIONAL EXPERIENCE / QUALIFICATIONS
6 months prior call center experience in sales, education, customer service, collections, or similar (required)
High School diploma or GED equivalency
Computer and typing skills (Data entry)
Must have at least a high school level comprehension for reading, writing, and math skills
EDUCATION
High School diploma or GED equivalency
As a Volt employee, you can expect the highest level of support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Voltis an Equal Opportunity Employer.

Pay Rate $16.00 per hour

lczagas.72155.10961@voltbh.aplitrak.com